Cancellation & Refund Policy
We understand that travel plans can change. This policy explains the cancellation and refund conditions that apply to bookings made with Clarity Tours Tanzania.
1. Cancellation by the Traveler
All cancellations must be submitted to Clarity Tours in writing. Cancellation charges are calculated according to the date we receive the written cancellation notice.
2. Cancellation Charges
- 90 days or more before departure: refundable, less any non-refundable costs already incurred.
- 60–89 days before departure: 30% of the total trip cost.
- 30–59 days before departure: 50% of the total trip cost.
- 15–29 days before departure: 75% of the total trip cost.
- 0–14 days before departure or no-show: 100% of the total trip cost.
3. Non-Refundable Costs
Certain payments made to airlines, hotels, lodges, park authorities, permit providers and other third-party suppliers may be non-refundable. These amounts may be deducted from any refund otherwise due.
4. Changes & Rescheduling
If you need to change your travel dates, Clarity Tours will make reasonable efforts to assist with rescheduling. Changes remain subject to availability, supplier conditions and any additional costs.
5. Unused Services
No refund is normally provided for accommodation, activities, transportation or other services voluntarily missed or unused after the journey has begun.
6. Cancellation or Significant Changes by Clarity Tours
If Clarity Tours must cancel or significantly alter a confirmed journey, we will communicate with the traveler and, where reasonably possible, offer an appropriate alternative, rescheduling option or refund for affected services, subject to applicable supplier conditions and circumstances beyond our reasonable control.
7. Travel Insurance
We strongly recommend comprehensive travel insurance that includes suitable cancellation, medical, evacuation and interruption cover.
8. Contact
Cancellation requests and related questions should be sent to info@claritytours.net.